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OpenAI

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Auto-drafted postmortem

OpenAI outage on May 1 — 1h 32m disruption

May 1, 03:30 PM → May 1, 05:03 PM · 1h 32m · high

On May 1, 2026, OpenAI experienced a service disruption. This incident was detected via user reports and resulted in users experiencing slow or unresponsive service. The issue was resolved on May 1, 2026, at 17:03 UTC.

Peak reports
22
in 15 min
Total reports
40
during the incident
Duration
1h 32m
tracked by PulseWatch

Impact

Users reported experiencing slow or unresponsive service during the incident. The disruption was initially identified through a surge in user reports, with a peak of 22 reports in a 15-minute period. A total of 40 reports were received, predominantly citing slow or unresponsive behavior. No specific regional impact was recorded during this event.

Top reported issues

  • Slow / unresponsive40

Incident timeline

  1. May 1, 03:30 PM

    PulseWatch detected elevated report volume (high severity)

  2. May 1, 03:45 PM

    Peak of 8 reports in 15 minutes (baseline 4.0)

  3. May 1, 05:03 PM

    Report volume returned to baseline — incident resolved

Official updates

  1. May 1, 03:30 PM

    OpenAI status page acknowledged the incident.

    View official source
Draft auto-generated by PulseWatch when the incident resolved. Based on aggregated user-report signals and the sources listed above.
This postmortem was auto-generated from PulseWatch's record of the incident. · Model: gemini-2.5-flash