Auto-drafted postmortem
Avanan outage on May 1 — 27 minutes disruption
May 1, 02:35 PM → May 1, 03:02 PM · 27 minutes · high
Avanan experienced an outage that began on May 1, 2026, at 14:35:44.919Z. The issue was resolved on May 1, 2026, at 15:02:59.776Z, after 27 minutes.
Peak reports
4
in 15 min
Total reports
11
during the incident
Duration
27 minutes
tracked by PulseWatch
Impact
During this incident, users reported issues with Avanan, primarily experiencing slow or unresponsive service. Some users also reported email-related problems. The incident was detected through user reports and alerts from PulseWatch. The issue was fully resolved within 27 minutes.
Top reported issues
- Slow / unresponsive8
- Email issues3
Incident timeline
- May 1, 02:35 PM
PulseWatch detected elevated report volume (high severity)
- May 1, 02:45 PM
Peak of 8 reports in 15 minutes (baseline 8.0)
- May 1, 03:02 PM
Report volume returned to baseline — incident resolved
Official updates
- May 1, 02:35 PM
Avanan status page acknowledged the incident.
View official source